Privacy Policy

1.Who we are

Atuobi Agents is a registered fictitious name of SG Practice LLC, a Missouri limited liability company. We build and run client acquisition systems and AI receptionists for roofing and siding contractors. We are the controller of the information described in this policy unless section 7 says otherwise.

2.Information we collect

Information you give us

• Contact and booking details. Your name, business name, email address, phone number, website, and anything you write when you book a call, use the chat widget on our site, or reply to us.
• Billing details. Your name, email address, business name, and billing information. Card numbers go directly to our payment processor. We never see or store your full card number.
• Onboarding information. When you become a client, we collect business details needed to build and register your system: legal entity name, entity type, employer identification number, legal address, service area, pricing and offer details, photos and video of your work, and access to accounts you authorize.
• Anything else you send us by email, text, phone, or form.

Information we collect automatically

• Usage and device data. IP address, browser and device type, referring page, pages viewed, and time on site, collected through cookies and similar technologies.
• Advertising identifiers. We use the Meta Pixel and similar advertising tools on our site to measure campaign performance and reach relevant audiences.
• Call data. Where we operate a phone line on a client’s behalf, our systems process the caller’s number, the time and length of the call, and a recording or transcript of what was said, in order to qualify the caller and book an appointment. That data belongs to the client whose line it is, and section 7 governs it.

Information from other sources

For business development, we use publicly available and commercially available business contact information, including business names, business email addresses, business phone numbers, job titles, and public business listings, to identify contractors who may want our services.

We do not knowingly collect information from anyone under 18, and our services are not directed to children.

3.How we use it

• To respond to enquiries, schedule calls, and answer questions.
• To deliver, operate, support, and improve our services.
• To process payments and manage subscriptions.
• To register and verify accounts with advertising, messaging, and hosting platforms on a client’s behalf.
• To send service messages about an active engagement, billing, or changes to this policy.
• To market our services, including by email, text, and phone, subject to the consent rules in section 4 and the choices in section 8.
• To measure and improve our own advertising.
• To keep our systems secure, prevent fraud, and meet legal and tax obligations.

We rely on your consent, on the performance of our contract with you, on our legitimate business interests, and on legal obligations, depending on the situation.

4.Text messages and email

How you opt in to texts

The chat widget on atuobiagents.com is the only way we collect consent to text you. No other page, form, ad, or phone call opts anyone in to SMS.

The widget asks for your name, your phone number, and your question. Below those fields are two separate consent checkboxes. Both are unchecked when the widget loads, both are optional, and you tick only the ones you want:

• Informational and transactional messages. Replies to your question, appointment confirmations, scheduling changes, and messages about work already underway.
• Promotional messages. Offers, availability, and news about what we do.

Ticking neither still sends us your question, and we will reply by other means. Consent to receive texts is never a condition of purchase.

What to expect

Message frequency varies. Message and data rates may apply. Reply STOP to any text to stop receiving them, and HELP for help. You can also opt out by emailing us at the address at the bottom of this page.

Who sees your number

We do not sell your phone number, and we do not share it with third parties or affiliates for their own marketing. Your mobile information and your SMS consent are never shared with third parties for marketing or promotional purposes. We share your number only with the service providers that deliver messages on our behalf, such as our messaging platform and the mobile carriers, and only so the message reaches you. Those providers may not use it for anything else.

Email

If you give us your email address, we may email you about your enquiry, your engagement, or our services. Every marketing email has an unsubscribe link. Unsubscribing from marketing email does not stop messages about an active engagement or a payment.

Messages we send for our clients

When we operate an acquisition system or an AI receptionist for a contractor, the homeowners who come through that system are the contractor’s contacts, not ours. Those messages are sent under that contractor’s own brand, from their own registered number, on consent the homeowner gave to that contractor. We never add those homeowners to our own messaging, and we never text them on our own behalf. Section 7 explains how we handle that information.

5.Who we share it with

We do not sell personal information. We share it with service providers who process it on our behalf, under contract, only for the purposes we set:

We name our payment processor because you deal with it directly at checkout. We can tell you the specific providers behind any other category on request.

We may also share information with professional advisers such as accountants and lawyers, with a buyer or successor if the business is sold or reorganized, and with authorities where the law requires it or to protect our rights, safety, or property.

6.Cookies and tracking

We use cookies and similar technologies to make the site work, to remember your preferences, to understand how the site is used, and to measure our advertising. You can block or delete cookies in your browser settings; parts of the site may stop working properly if you do. Some browsers send a Do Not Track signal, which we do not currently respond to.

7.Information we handle for our clients

When we run a client’s acquisition system or answer a client’s phone line, we process personal information belonging to that client’s leads and customers: homeowners who submit a form, reply to a message, or call the business. That includes call recordings and transcripts. We handle all of it as a service provider on the client’s instructions. The client decides what it is used for and is responsible for its own privacy practices, disclosures, and any call-recording notice its state requires.

If you are a homeowner or prospective customer who submitted your details through one of our client’s ads, forms, or messages, or who called a line we answer, contact that business directly to access, correct, or delete your information. If you contact us instead, we will pass your request to the client we handle it for.

8.Your choices and rights

You can ask us to:

• Tell you what personal information we hold about you and why.
• Give you a copy of it.
• Correct anything inaccurate.
• Delete it, where we are not required to keep it.
• Stop using it for marketing.
• Stop selling or sharing it for cross-context behavioral advertising. We do not sell personal information, and you can opt out of our advertising cookies at any time through your browser or through the advertising platforms’ own settings.

Email us at the address below to make a request. We will verify your identity before acting and will respond within the time the law allows. We will not discriminate against you for exercising these rights.

Depending on where you live, these rights come from state privacy laws such as the California Consumer Privacy Act, or from the GDPR if you are in the European Economic Area or the United Kingdom. If you are in the EEA or UK you may also object to processing, ask us to restrict it, withdraw consent, and complain to your local data protection authority.

9.How long we keep it

We keep personal information for as long as we need it for the purpose we collected it, and afterwards only as long as we need it for legal, tax, accounting, or dispute-resolution reasons. Enquiry records are kept while the opportunity is live and for a reasonable period afterwards. Client records are kept for the length of the engagement and for the retention period our tax and legal obligations require.

10.Security

We use reasonable technical and organizational measures to protect personal information, including access controls, encrypted connections, and reputable vendors. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11.Where information is processed

We operate in the United States and our service providers are primarily based there. If you are outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

12.Changes to this policy

We may update this policy. The current version is always posted here with its date. If a change is significant, we will make that clear on this page or contact you directly.