Terms of Service

1.Who we are

Atuobi Agents is a registered fictitious name of SG Practice LLC, a Missouri limited liability company (“Atuobi Agents,” “we,” “us,” “our”). Our mailing address and contact details are at the bottom of this page.

Throughout these terms, “you” and “Client” mean the business that purchases our services and the individual agreeing to these terms on that business’s behalf. You confirm you have authority to bind that business.

2.What we sell

We offer two services, set out below as Schedule A and Schedule B. Which one you have bought is determined by the product you selected at checkout and shown on your receipt.

Only the schedule you bought applies to you. Everything outside sections 2, 3, and 4 applies to both. Inside those sections, anything marked as belonging to a schedule you did not buy creates no obligation and no promise either way. If you buy Schedule A, Schedule B is included in it and you get both. If you buy Schedule B, nothing in Schedule A applies to you.

Schedule A — Client Acquisition System

An end-to-end system for generating and booking new work. It includes:

• Paid advertising campaigns built and managed on your behalf, primarily on Meta platforms.
• A landing page and lead capture path hosted by us.
• An automated conversational assistant that responds to and qualifies inbound leads by text and message across supported channels.
• Automated multi-touch follow-up by SMS and email.
• A booking calendar that places qualified appointments in front of you.
• Answering, qualifying, and booking from your main phone line, as described in Schedule B.
• Pipeline visibility so you can see leads, conversations, and booked jobs in one place.

Schedule B — AI Receptionist

A standalone service that captures the demand you already have. It includes:

• An automated voice agent that answers your main line when you cannot, around the clock.
• Qualification of the caller against criteria you set with us.
• Booking qualified callers onto your calendar.
• Follow-up on missed calls by SMS.
• A record of calls, qualification outcomes, and bookings.

Schedule B does not include advertising, landing pages, or lead generation of any kind. It works on calls that already come in.

Both schedules

Schedule B is contained within Schedule A. If you are on Schedule B and move up to Schedule A, the Schedule A fee replaces the Schedule B fee; the two are never charged together.

Each service is a single standardized product. We decide the technical implementation, tooling, and vendors, and we may change them so long as the service described above continues to be delivered.

The automated assistant’s job ends at booking an appointment. It does not close sales, quote binding prices, or give trade, legal, or professional advice.

3.Fees and billing

Both services are billed as a recurring monthly subscription in US dollars. Your fee is the monthly amount shown on the checkout page you paid through and on your receipt, and it does not change while your subscription runs unless we agree otherwise in writing.

The first payment is made before any work begins. Each subsequent month is charged in advance, at the start of the cycle it covers.

Payments are processed by Stripe. By paying, you authorize us to charge your payment method on a recurring basis until you cancel. You agree to keep a valid payment method on file for as long as your subscription is active.

Advertising spend (Schedule A only). Advertising spend is separate from our fee and is not included in it. You pay advertising platforms directly using your own payment method on your own ad account. We never hold, invoice, or mark up your ad budget. The minimum advertising budget is $1,500 per month and we recommend $2,500 per month. Running below the minimum is a material change to the engagement: it voids the guarantee in section 4 and we may pause or end the engagement. Schedule B involves no advertising spend.

All fees are exclusive of any applicable taxes, which are your responsibility unless we are required to collect them.

If a payment fails, we may pause work until it clears. Repeated failure is treated as cancellation by you.

4.Term, cancellation, and refunds

Both schedules run month to month on a rolling basis. There is no minimum term, no lock-in, and no notice period.

You may cancel at any time by emailing us at the address below or by telling your point of contact in writing. Cancellation stops future charges. Your system stays live until the end of the billing period you have already paid for.

Fees already paid are not refunded on a partial-month basis. Monthly fees are non-refundable except where required by law or where a guarantee below applies.

We may cancel the engagement at any time with written notice. If we cancel mid-period for any reason other than your breach of these terms, we will refund the unused portion of that month’s fee.

Guarantee — Schedule A

On the Client Acquisition System we guarantee two things:

• Your system will be live within 2 weeks of onboarding. Onboarding is complete on the day we have all of the following: your completed onboarding form, access to every account listed in section 5, your photos and video, a funded advertising account, and your approval of the creative and landing page.
• You will get at least 3 booked qualified appointments in the first 30 days after your system goes live.

A qualified appointment is a scheduled appointment with a homeowner who has confirmed all of the following through our system: the property is inside the service area you gave us, they own or are authorized to make decisions about the property, they want work in a category you told us you sell, their stated budget is at or above the floor you set with us, and they gave us working contact details. An appointment counts once it is booked on your calendar. It still counts if the homeowner cancels, reschedules, does not answer, or does not buy.

If we miss either guarantee, we refund your fee for the month in question in full: the first month’s fee if your system is not live within 2 weeks of onboarding, or the fee covering the 30-day window if you do not get 3 booked qualified appointments in it. Advertising spend is paid by you to the platform and is not part of the refund. You do not have to cancel to claim it, and the refund is your only remedy for a missed guarantee.

The guarantee applies only if you have held up your side: your advertising budget stayed at or above the $1,500 monthly minimum for the whole period, you completed platform verification when asked, you approved creative and pages within 2 business days of being sent them, you did not pause or edit campaigns yourself, and you responded to appointments as they came in. If any of those is not true, the guarantee does not apply and the fee stands.

Guarantee — Schedule B

On the AI Receptionist we guarantee that your receptionist will be live within 2 weeks of onboarding. Onboarding is complete on the day we have your completed onboarding form, your qualification criteria, calendar access, and the ability to forward or route your main line to us. If we miss it, we refund that month’s fee in full.

We make no promise about how many calls you will receive, how many will qualify, or how many will book, because the AI Receptionist works on demand you already have and does not create any. This delivery guarantee is your only remedy under Schedule B.

The guarantee applies only if you completed call forwarding or routing when asked, gave us the access above, and did not change your routing or calendar without telling us.

5.What we need from you

Neither service can run without your cooperation. On both schedules you agree to:

• Give us the account access and assets we request, including calendar access, phone routing or forwarding, and domain or DNS access where needed.
• Complete any identity or business verification the messaging and telephony platforms require. Some of these are run by third parties and are outside our control.
• Tell us about any claims you are legally barred from making and any disclaimers you are required to display.
• Respond to booked appointments and follow up with the leads we deliver.

On Schedule A you also agree to:

• Give us advertising account access and photos or video of your work.
• Keep a valid payment method on your advertising account and fund your own ad spend at or above the minimum in section 3.
• Review and approve advertising creative and landing pages before spend begins.

On Schedule B you also agree to route or forward your main line to us as instructed, keep that routing in place, and tell us before you change it.

Delays in access, verification, approvals, or funding push out the timeline. Our fee continues during those delays.

6.Timeline

On either schedule we begin building within 3 business days of onboarding being complete, and your system is live within 2 weeks of that date under the guarantees in section 4.

The clock starts at onboarding, not at payment. Anything outstanding on your side under section 5 pauses it, and time lost to a third-party platform review or verification we do not control is added to it. Our fee continues during any such pause.

7.No results guarantee

Apart from the guarantee that applies to your schedule under section 4, we do not guarantee any number of calls, leads, appointments, jobs, revenue, cost per lead, or return on ad spend, and nothing on our site, in our materials, or said on a call should be read as such a guarantee. On Schedule B in particular, we make no promise about how many calls you receive or how many callers book. Section 4 is the whole of what we promise, and the remedy stated there is your only remedy for missing it. Results depend on your market, your pricing, your capacity, your close rate, how much demand your business already generates, and platform behavior we do not control. Any figures we show from past work describe that work only and are not a prediction of your results.

8.Compliance and messaging

The system sends SMS and email to people who submit their information through your campaigns or who call your line, and on Schedule B it answers and may record or transcribe calls to your business. Recording and notification laws vary by state, and some states require every party on the call to consent. You are responsible for telling us which states you operate in and for making sure any greeting or disclosure we configure meets the law where your callers are. We will build the disclosure you tell us you need.

You are responsible for the accuracy and legality of the underlying claims you make about your own business, your licensing, and your pricing. We are responsible for building the consent language, opt-out handling, and compliance pages the system runs on.

You will not ask us to send messages to purchased lists, to contacts who have not opted in, or to anyone who has opted out. We may refuse or stop any campaign we believe puts us or you in violation of platform rules or applicable law, including the Telephone Consumer Protection Act and CAN-SPAM.

Advertising and messaging platforms can reject, restrict, or ban accounts on their own terms. We will work to resolve those decisions but we do not control them and are not liable for them.

9.Ownership

You own your brand, your content, the photos and video you give us, your customer list, the lead data generated for your business, and the recordings and transcripts of calls to your line.

We own the system itself: our templates, workflows, automations, prompts, qualification logic, campaign structures, processes, and any tooling we build. Nothing in these terms transfers that to you. You get a license to use the system for your business for as long as your subscription is active.

Some parts of the system are hosted on our third-party accounts. When the engagement ends, we will export and hand over your lead and contact data, and your call recordings and transcripts, on request. Hosted pages, phone numbers we provisioned, workflows, and automations are switched off and do not transfer. Tell us before you cancel if you want a number ported out, so we can start that with the carrier.

You grant us permission to use your business name, logo, and non-confidential results in our marketing. You may withdraw that permission in writing at any time.

10.Confidentiality

Each of us may learn non-public information about the other. Both of us agree to keep it confidential and to use it only to run the engagement. This does not cover information that is public, already known, independently developed, or required to be disclosed by law.

11.Liability

Our services are provided on an “as is” basis. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or lost data, even if we were told those losses were possible.

Our total liability for any claim arising out of or relating to these terms or our services is capped at the total fees you paid us in the three months before the event giving rise to the claim.

We are not liable for the acts, outages, pricing changes, policy changes, or account decisions of third-party platforms and vendors, including advertising networks, telephony and messaging carriers, CRM providers, and payment processors. On Schedule B this includes call quality, dropped or missed calls, and any outage of the phone network or the voice platform.

12.Indemnity

You agree to defend and indemnify us against claims arising from your business, your services to your customers, the claims you make about your work, your licensing or permitting, your handling of the leads and calls we deliver, any call recording or notification obligation in the states you operate in, and any content or data you give us.

13.Use of this website

You may not scrape, copy, resell, or reverse engineer this site or its content, use it to build a competing service, interfere with its operation, or use it for anything unlawful. The content on this site is ours and is protected by copyright.

14.Changes to these terms

We may update these terms. The current version is always posted here with its date. If a change materially affects an active engagement, we will tell you before it applies to you. Continuing to use the service after that means you accept the change.

15.Governing law and disputes

These terms are governed by the laws of the State of Missouri, without regard to its conflict of laws rules. Any dispute will be brought exclusively in the state or federal courts located in St. Louis, Missouri, and both of us consent to the jurisdiction of those courts.

Before filing anything, both of us agree to try to resolve the dispute in good faith by direct discussion for at least 30 days.

16.General

These terms, together with any written scope, order, or guarantee we give you, are the entire agreement between us and replace anything discussed beforehand. If any part is found unenforceable, the rest stays in force. Neither of us is the other’s employee, partner, or agent. You may not assign this agreement without our written consent. Failure to enforce any part of these terms is not a waiver of it.